Returns & Refunds Policy

Last updated: October 29, 2026

At ShiftEssentials, customer satisfaction is important to us. We aim to provide quality healthcare accessories and work essentials and help resolve concerns with your purchases.

Return Requests

We accept eligible return requests within 30 days of delivery.

To qualify for a standard return, an item must be unused, unworn, and in its original condition, with any original tags and packaging.

Proof of purchase is required.

Contact us through our Contact Us page before sending an item back. We will provide instructions if your return is approved.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us promptly and provide:

Your order number
A description of the problem
Clear photos of the product and packaging, when possible

We will investigate and provide an appropriate resolution, which may include a replacement, refund, or other remedy.

Your legal rights regarding faulty or incorrectly described goods are not affected by this policy.

Non-Returnable Items

For hygiene and safety reasons, certain products may not qualify for change-of-mind returns after use or opening where permitted by applicable law.

Any product-specific return restrictions will be disclosed before purchase.

Return Shipping

For approved change-of-mind returns, customers may be responsible for return shipping costs, which will be disclosed during the return process.

For incorrect, defective, or damaged items, we will provide an appropriate remedy in accordance with applicable law.

Please do not send items to the address listed on our website or directly to a supplier without receiving return instructions.

Refunds

After we review and approve your return or refund request, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. The time required for the refund to appear depends on your payment provider.

Order Cancellations

Please contact us promptly if you need to cancel an order.

We will attempt to accommodate cancellation requests before fulfillment begins. Once an order has been processed or shipped, cancellation may no longer be possible.